Privacy Policy

1. Who we are

Lamai Property Management ("we", "us", "our") is a short-let and serviced accommodation management company operating across Manchester, Liverpool, North East England and North West England. We are the data controller for personal data collected through this website. You can contact us about anything in this policy at info@lamaiproperty.com.

2. The data we collect

When you use this website or contact us, we may collect:

• Identity data — your name and job role (e.g. property owner, letting agent)
• Contact data — email address, phone number and property postcode
• Property data — details you share about your property (type, bedrooms, current situation)
• Communications data — the contents of messages you send us
• Technical data — IP address, browser type and pages visited, via cookies and analytics

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide rental estimates you request
• Provide and administer our property management services
• Contact you by email or, where you have agreed, by phone
• Improve our website and services
• Comply with legal and regulatory obligations

Our lawful bases under UK GDPR are: performance of a contract, legitimate interests (responding to enquiries and running our business), consent (where you opt in to phone contact or marketing) and legal obligation.

4. How long we keep your data

We keep enquiry data for up to 24 months after our last contact with you, unless you become a client, in which case data is retained for the duration of our relationship and for up to 6 years afterwards to meet legal, accounting and tax obligations. You can ask us to delete your data sooner at any time.

5. Cookies

This website uses essential cookies required for it to function, and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling essential cookies may affect how the site works.

6. Third-party tools and sharing

We do not sell your personal data. We may share it with trusted service providers who help us operate — such as website hosting, email providers and analytics tools — under contracts that protect your data. Where we manage your property, relevant details are shared with booking platforms (such as Airbnb, Booking.com and Vrbo) and contractors only as needed to deliver the service. Some providers may process data outside the UK; where they do, we ensure appropriate safeguards are in place.

7. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data erased ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email info@lamaiproperty.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, and we limit access to those who need it to deliver our services.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with an updated date.